Li’s Latest Book Teaches Leaders About Openness

Given the speed with which information travels on the Internet, company leaders can no longer remain in secluded enclaves when company information leaks. When a misstep causes an uproar, it’s amplified by the abundance of channels, the ease of no-cost information sharing, and the imperative some feel to share/spread information and opinions widely via social [...]

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The Customer Service Experience – Not a very good one!

Customer service has hit an all-time low when the restuarant expects you to bus your own table.

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